Get in Touch
Have a question, billing issue, or need technical help? Reach out through any of the channels below, we typically respond within a few hours.
Email Support
For billing inquiries, account issues, or anything that requires a paper trail. We aim to respond within 24 hours.
jwobot.team@gmail.com
Discord Community
Join our Discord server for real-time support, announcements, and to chat with the JwO Cloud community. Fastest response here.
https://discord.gg/VRnnDAMh7
Common Questions
Quick answers to things we get asked most often.
Instantly. After payment clears, your server is provisioned automatically in our control panel, usually within 60 seconds.
No, All purchases are final. We do not offer refunds under any circumstances. Please ensure you review everything before making a payment.
Absolutely. You can change your plan at any time through the client panel. Upgrades are pro-rated; downgrades take effect at the next billing cycle.
If your process consistently exceeds its allocated CPU or RAM, the panel's resource manager will throttle it. Persistent overuse may trigger a suspension until you upgrade your plan.
Yes, through the panel you can select Node.js, Python, Java, and more, with multiple version options. For unusual runtimes, reach out on Discord and we'll assist.
Still Need Help?
Our team is online and ready. Jump into Discord for the fastest reply, or drop us an email if you prefer.